Shipping policy
Welcome to Lewis & Ailsa. We are committed to providing fast, reliable, and secure shipping to our customers worldwide.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
During high-demand periods, processing times may be slightly extended.
Shipping Destinations
We proudly ship to customers worldwide, including:
- United States
- United Kingdom
- Canada
- Australia
- Europe
- New Zealand
- And many other international destinations
Estimated Delivery Times
| Region | Delivery Time |
|---|---|
| United States | 5–10 Business Days |
| United Kingdom | 5–10 Business Days |
| Canada | 7–12 Business Days |
| Australia | 7–14 Business Days |
| Europe | 6–12 Business Days |
| Rest of World | 7–15 Business Days |
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or peak seasons.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and selected shipping method.
We may occasionally offer Free Shipping Promotions on selected products or qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information so you can monitor your package's journey.
Customs Duties & Taxes
For international orders, customs duties, import taxes, and local fees may apply depending on your country's regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an incorrect or incomplete address is provided, we cannot guarantee successful delivery and may not be able to offer replacements or refunds for lost packages resulting from address errors.
Delayed or Lost Packages
While we work with trusted shipping partners, delivery delays may occasionally occur.
If your package appears delayed or lost, please contact our support team and we will assist you in resolving the issue with the carrier.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team.
Email: wigsprocessingteam@gmail.com